Saturday, June 24, 2017

How to replace the BESCOM meter, which stopped working?

BESCOM meter of my house stopped showing no reading on display screen. It showed a blank screen. So, I had to replace it. Here are the detailed steps, I followed to get it replaced.

Note : If the BESCOM meter stopped working within 5 years of installation, then it will be replaced free of cost by BESCOM, as it comes under warranty. If not, one has to purchase a new one and install it.
  1. Visit to the Soujanya Counter : 
    • On enquiring in the Soujanya Counter in BESCOM office, I was asked to meet the JEE (Junior Engineer Electrical). He asked me to get the form for granting permission to purchase the BESCOM meter.
  2. Getting the Form for granting permission to purchase BESCOM meter :
    • Above is the form you should get.
    • The form would be available in Karnataka State Licensed Electrical Contractors Association office, which would generally be near to BESCOM office.
    • This form would be filled by the JEE indicating he has granted permission to procure the BESCOM meter.
  3. Get the above form filled and signed by JEE :
    • JEE will fill and sign the form and will tell where the meters are available. 
  4. Procure the meter :
    • In my case, local BESCOM office did not have stock of single phase meters. So, I had to go to AEE BESCOM office in Rajaji Nagar. It has the retail outlet for procuring electricity meters. Following is the address of the same : 
      • AEE BESCOM Office, 41st Cross Rd, Rajaji Nagar, Bengaluru, Karnataka 560010
    • Hand over the form filled by JEE and procure the meter. It would be good keep a photocopy of the letter, as the original letter will have to be submitted.
    • Get the purchase bill and check the carton box containing the meter has Test certificate issued by BESCOM and warranty certificate.
    • Cost of the single phase meter was Rs.740/-
  5. Register the meter in the BESCOM office :
    • Come back to local BESCOM office and get the meter registered by JEE.
    • JEE will ask a lineman to install the new meter and ask you to pay him Rs.100/-
  6. Get the meter installed by lineman :
    • Get the lineman to your location to install the new meter.
    • Old meter has to be handed over to the lineman.
Important Notes :
  • You don't have to pay any bribe to get your BESCOM meter replaced.
  • It takes a bit of patience and diligence to get the thing done. JEE may not be available in  his office all the time. So, you may have to wait and but do not loose patience!
  • Even if it is a Saturday, office will be open till 5 30 pm. 
  • Keep the original receipt of purchase of meter, as it would be required to claim warranty later.
  • Keep copy of grant letter and original test and warranty certificates with you.
  • Following were my expenses :
    • Cost of BESCOM single phase meter : Rs. 740/-
    • Installation fees for line man : Rs.100/- 
    • Fuel expenses : Rs.100/-
    • Time Spent : Around 6 hours


  1. I am not understanding why we have to pay for replacement meter? Isn't it BESCOM property and they have to replace it free of cost? Installation fee is with receipt or .... ?

    1. Yes, that was puzzling me too, but I noticed on the meter it was written "Property of BESCOM, purchased by consumer"

  2. My single phase digital meter has stopped working and its under warranty. So, can you help me with the process to get this fixed?

    1. I don't know the exact process. Please visit Soujanya counter of BESCOM office of your area with warranty/purchase bill and inquire there

  3. 3phase meter cost is 1740 as of 31st Jan, 2018

  4. they are asking 4000 for the meter installation and giving receipt for 1800 only.

  5. yes they are asking 4000 for replacing my 3 phase meter. My worry is that this guy is the one who comes to take the reading every month & if I don't agree to his demand will he tweak the meter later & cause me more loss..?

  6. process and form and cost for 3 phase meter replacement

  7. Hi Raveesh,
    Thanks for sharing the information.
    Can you please let me know if the bill provided is a printed copy or hand written.

    1. You mean purchase bill for the meter - I don't remember exactly, but I believe it was printed.

  8. Recently i checked for the amount of meter change i was told the amount of 6000/- for 3 phase meter



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